One of the largest resume writing services in the US with over 11 years in business. Strong Trustpilot presence (2,700+ reviews), human writers, and a 60-day interview guarantee on mid and top packages. Best for professionals who want a polished, ATS-optimized resume fast.
TopResume is one of the most recognized names in professional resume writing. Operating since 2014 under ZipJob LLC out of New York, the company has built a large network of certified resume writers who handle everything from entry-level resumes to executive-tier career documents. In this in-depth TopResume review, we break down pricing, quality, guarantees, real customer feedback across six platforms, and how it compares to the competition — so you can decide whether it’s the right choice before spending a dollar.
Unlike many services that leave you guessing who’s working on your resume, TopResume assigns a dedicated writer matched to your industry. You communicate directly, review drafts, and request revisions — all within a structured process designed to produce an ATS-friendly, keyword-optimized document that gets past automated screening systems.
Quick Facts
Ratings Across Review Platforms
We pulled ratings from every major review platform to give you a complete, unbiased picture. The pattern is consistent: Trustpilot shows a large volume of positive reviews, while consumer-protection platforms (Yelp, BBB) reflect a segment of dissatisfied customers. This split is common in high-volume resume services.
| Platform | Rating | Reviews | Sentiment |
|---|---|---|---|
| Trustpilot | ★★★ 2.7 | 1,180 | Mixed/Negative |
| SmartCustomer | ★★★★ 3.8 | 254 | Mixed |
| Reviews.io | ★ 1.2 | 5 | Negative |
| Yelp | ★ 1.0 | 13 | Negative |
| BBB | ★ 1.0 | 7 | Negative |
| Indeed (employee) | ★★★★ 4.4 | 5 | Positive |
| Glassdoor (employee) | ★★★★★ 5.0 | 8 | Positive |
| G2 | ★ 1.0 | 1 | Negative |
Our take: The strong Trustpilot volume matters, but the low scores on Yelp, BBB, and Reviews.io point to a recurring issue with customer service and refund handling. The positive employee reviews on Indeed and Glassdoor suggest the internal operation is solid — the friction seems to happen most at the client-facing service layer for dissatisfied customers.
Services Offered
TopResume keeps its service menu focused rather than trying to cover every career document imaginable. The core offerings are:
One notable absence: no CV writing, no thank-you/follow-up letters, and no personal statement service. If you need a traditional academic CV or supplementary application documents, you’ll need to look elsewhere.
Pricing & Packages
TopResume uses a one-time payment model — no subscriptions, no monthly fees. There are three core packages, each building on the last. The 60-day interview guarantee only activates from the Career Evolution package upward, so budget-conscious buyers should factor that in.
| Package | Price | What’s included |
|---|---|---|
| Professional Growth | $149 | Professionally written resume · ATS formatting · Keyword optimization |
| Career Evolution Most popular | $219 | Everything above + cover letter + 60-day interview guarantee |
| Executive Priority | $345 | Everything above + LinkedIn makeover + writer from top 10% of network |
Add-ons (paid separately)
| 48-Hour Express Delivery | First draft within 2 business days |
| Phone Consultation | 30-minute call with your writer |
| Auto Apply | Specialists complete job applications for you (after resume is finalized) |
| Resume Distribution | Resume sent to hundreds of thousands of recruiters in the network |
| Thank You Letter | Post-interview thank-you note template |
| Interview Coaching | 1-on-1 session with expert feedback on interview skills |
There are no discounts or coupon codes advertised on the website. Unlike some competitors, TopResume does not offer a free resume review as a lead-in — you pay upfront for the service.
Quality & Process
TopResume assigns a dedicated writer to your order who is matched to your industry. The process is collaborative: you submit your existing resume and fill in a questionnaire about your career goals, and the writer produces a first draft. You can then request revisions through a messaging system.
The company advertises ATS optimization and keyword analysis as standard — meaning your resume is built to pass automated screening software used by most medium and large employers. Formatting is fully custom rather than template-based, which puts them above builder-style tools in terms of output quality.
Standard turnaround is approximately 5 business days for a first draft. The 48-Hour Express add-on brings that to 2 business days. There is no same-day option. Writers show credentials on higher-tier packages (the Executive Priority uses writers from the top 10% of the network), but writer credentials are not publicly displayed on the website for other packages.
| Writer type | Human, dedicated per order |
| Writer credentials shown | Not publicly |
| Customization | Fully custom (not template-based) |
| ATS optimization | Yes |
| Keyword analysis | Yes |
| Revisions | Unlimited (within support duration) |
| 1-on-1 calls | Yes (via Phone Consultation add-on) |
| Standard turnaround | ~5 business days |
| Rush option | 48-hr express (paid add-on) |
| Support duration | Until hired |
Guarantee & Refund Policy
| Interview guarantee | Yes — 60 days (Career Evolution & Executive Priority only) |
| Refund policy | No cash refunds |
| Free resume review | No |
| Hidden fees | None found |
| Clear pricing | Yes |
| Fake urgency / aggressive upselling | No |
The 60-day interview guarantee means that if you don’t land interviews within 60 days of receiving your final resume, TopResume will rewrite it at no extra charge. This applies only to the Career Evolution and Executive Priority packages — the entry-level Professional Growth package has no guarantee. There is no money-back option; the guarantee is a rewrite, not a refund. BBB and Yelp reviews show that some customers have disputed this policy, particularly around cancellation fees and unclear trial period terms.
What Real Customers Say
We analyzed reviews across Trustpilot, SmartCustomer, Yelp, and BBB to surface the most representative feedback — both positive and negative.
The team answered immediately, made their points clear, and produced good ATS results. The process felt smooth and professional from start to finish.
After losing my job, a writer listened carefully, improved the CV for applicant tracking systems, and quickly produced a strong new version that rebuilt my confidence for job applications.
Signing up for the premium package was the best money spent all year. The formatting, language, and tone became strong and professional. I now feel confident sharing my resume.
The resumes were of average quality — language and layout issues required many rounds of corrections. Additional fees were added along the way, and the final product did not feel worth the cost.
Tried to cancel before using the service but was still charged $100 due to a trial period clause that was not clearly communicated at checkout.
After applying for jobs, ATS formatting problems prevented the resume from being parsed correctly. Support responses were automated and no real help was provided.
Pros & Cons
Pros
- Clear, transparent pricing with no hidden fees
- 60-day interview guarantee (mid & top packages)
- Human, dedicated writer per order
- Fully custom formatting — not template-based
- ATS optimization and keyword analysis included
- Large writer network with industry matching
- One-time payment — no subscriptions
- Wide range of add-on services
- In business since 2014
Cons
- No refund policy — rewrites only
- Trustpilot score is 2.7 — many mixed experiences
- Writer credentials not publicly shown (except top tier)
- No free resume review before purchase
- Rush delivery is a paid add-on, not included
- No CV writing, thank-you letters, or personal statements
- Cancellation fee complaints reported on BBB and Yelp
- No discounts or promo codes offered
Support & Communication
TopResume offers live chat and phone support during business hours (Monday–Friday, 9am–6pm). There is no weekend support. For most use cases this is acceptable given that resume writing is not a time-critical emergency service — but if you opt for the 48-hour express add-on, the lack of weekend coverage could create friction.
Communication with your assigned writer happens via an internal messaging system on the platform. Phone consultation is available as a paid add-on, so if you want a direct call with your writer included by default, be prepared to pay extra or choose the executive package.
Our Verdict
TopResume is a legitimate, well-established resume writing service with a large writer network and a structured process. It’s a solid choice for professionals who want a fully custom, ATS-optimized resume written by a human at a competitive price point — especially the Career Evolution package at $219, which includes both a cover letter and the interview guarantee.
The main caveats: no refunds (rewrites only), writer credentials are not transparently shown for all packages, and the consumer-protection platform ratings (Yelp, BBB) reveal a meaningful segment of unhappy customers — mostly around service quality consistency and the cancellation fee issue. If you prioritize transparency and a clear money-back guarantee, you may want to compare alternatives before committing.
Best for: Mid-career professionals, job changers, and executives who want a fast, polished, ATS-ready resume from a human writer without committing to a subscription.
Resume ROI Calculator
Estimate how quickly a professional resume pays for itself based on your salary and job search situation.
* This calculator estimates income recovered from a shorter job search. It does not account for salary negotiation improvements, which professional resumes can also influence. The payback period is calculated against the package cost.
Ready to upgrade your resume?
Get a professionally written, ATS-optimized resume with TopResume’s 60-day interview guarantee.
Visit TopResume →