A New York-based resume writing service with a broad toolkit: ATS optimization, dedicated human writers, interview coaching, and resume distribution. Strong internal culture, but mixed-to-negative customer ratings on most public platforms. Best approached with realistic expectations about revision limits.
ZipJob is a New York-based resume writing service that has been operating since 2014 under the name ZipJob LLC. The company markets itself as a tech-enabled human writing service, combining a network of dedicated writers with ATS scanning tools, keyword analysis, and a structured review process. In this ZipJob review, we analyze the full picture — pricing, service quality, guarantees, real customer feedback from seven review platforms, and who this service is actually right for.
On paper, ZipJob ticks many boxes: one-time pricing, a 60-day interview guarantee, dedicated writer assignment, unlimited revisions, and a wide range of add-ons including resume distribution to recruiters and an Auto Apply service. In practice, however, the customer feedback across consumer platforms tells a more complicated story — one worth understanding before committing your money.
The 90-second version: pricing, quality, guarantees, and whether it’s worth it
Don’t feel like reading the whole page? Everything below, condensed into 90 seconds.
Quick Facts
Ratings Across Review Platforms
We tracked ZipJob’s scores across every major review platform. The results reveal a sharp contrast: employee reviews on Glassdoor and Indeed are glowing, while consumer-facing platforms like Yelp, BBB, and G2 paint a very different picture. Trustpilot sits at a concerning 2.7 from over 1,000 reviews. SmartCustomer is the only consumer platform with a passable mid-range score.
| Platform | Rating | Reviews | Sentiment |
|---|---|---|---|
| Trustpilot | ★★★ 2.7 | 1,180 | Negative |
| SmartCustomer | ★★★★ 3.8 | 254 | Mixed |
| Reviews.io | ★ 1.2 | 5 | Negative |
| Yelp | ★ 1.0 | 13 | Negative |
| BBB | ★ 1.0 | 7 | Negative |
| Indeed (employees) | ★★★★ 4.4 | 5 | Positive |
| Glassdoor (employees) | ★★★★★ 5.0 | 8 | Positive |
| G2 | ★ 1.0 | 1 | Negative |
Key takeaway: The gap between employee satisfaction (Glassdoor 5.0, Indeed 4.4) and customer satisfaction (Trustpilot 2.7, Yelp 1.0, BBB 1.0) is notable. It suggests a well-run internal operation that struggles to translate that into consistent client outcomes. SmartCustomer’s 3.8 from 254 reviews is the most balanced data point for customer experience.
Services Offered
ZipJob’s service menu is one of the broadest in the industry. Beyond resume writing, they offer a genuine end-to-end job search toolkit — from LinkedIn optimization to having their team apply to jobs on your behalf. Here’s what’s available:
The Auto Apply service — where ZipJob’s specialists complete job applications for you — is an unusual and potentially high-value add-on for job seekers short on time. The resume distribution network, which sends your resume to hundreds of thousands of recruiters, is similarly differentiated from most competitors.
Pricing & Packages
ZipJob uses a one-time payment model. Pricing is clearly listed on the website with no hidden fees found during our research. The 60-day interview guarantee applies across packages (check current terms on their site, as this can change). Add-ons are priced separately and can significantly increase the total cost.
| Package | Price range | What’s included |
|---|---|---|
| Launch | ~$139 | Professionally written resume · ATS optimization · Keyword analysis · Resume scoring |
| Fast Track Popular | ~$189 | Everything above + cover letter + 60-day interview guarantee |
| Premium | ~$299 | Everything above + LinkedIn makeover + 2 interview coaching sessions + resume distribution + top writer tier |
Note: Exact prices vary and may be updated. Always confirm current pricing on ZipJob’s website before ordering.
Add-ons (purchased separately)
| 48-Hour Express Delivery | First draft within 2 business days |
| Phone Consultation | 30-minute call with your assigned writer |
| Auto Apply | Specialists complete job applications for you after resume is finalized |
| Resume Distribution | Resume sent to hundreds of thousands of recruiters in the ZipJob network |
| Cover Letter | Personalized cover letter — over 80% of hiring managers say it makes a difference |
| LinkedIn Makeover | Full LinkedIn profile optimization by ZipJob experts |
| Thank You Letter | Post-interview thank-you note template |
| Interview Coaching | 1-on-1 session with expert feedback on interview performance |
Quality & Process
ZipJob’s process begins with you submitting your existing resume and completing a career questionnaire. A dedicated writer — matched to your industry — then produces a first draft. The back-and-forth revision process happens through ZipJob’s internal messaging platform. The final deliverable is a fully custom, ATS-formatted document built from scratch rather than dropped into a template.
The company’s ATS optimization claim is central to its pitch: every resume is run through the same applicant tracking software that most mid-to-large employers use. Keyword analysis ensures your resume mirrors the language of job postings in your target field. This is a genuine and measurable differentiator compared to generalist writing services.
| Writer type | Human, dedicated per order |
| Writer credentials shown | Not publicly listed |
| Customization level | Fully custom (not template-based) |
| ATS optimization | Yes — standard |
| Keyword analysis | Yes |
| Resume scoring | Yes |
| 1-on-1 calls | Via add-on |
| Revisions | Unlimited (within support duration) |
| Standard turnaround | ~5 business days |
| Rush option | 48-hr express (paid add-on) |
| Support duration | Until hired |
Guarantee & Refund Policy
| Interview guarantee | Yes — 60 days (Fast Track & Premium) |
| Refund policy | No cash refunds |
| Free resume review | No |
| Hidden fees | None found |
| Clear pricing on website | Yes |
| Fake urgency / aggressive upselling | No |
| Overuse of marketing claims | No |
The 60-day interview guarantee is a rewrite guarantee, not a refund. If you don’t receive interview invitations within 60 days of receiving your completed resume, ZipJob will rewrite it at no charge. There is no money-back option under any standard circumstance.
Important warning from customer reviews: Multiple BBB and Yelp reviews specifically mention a $100 cancellation fee that applies if you cancel after purchasing but before using the service. This fee appears to be tied to a “trial period” clause that reviewers describe as unclear at the point of purchase. Read the terms carefully before ordering if there is any chance you may need to cancel.
What Real Customers Say
We analyzed reviews from Trustpilot, SmartCustomer, Yelp, BBB, Indeed, and Glassdoor. Here’s a representative sample of both ends of the experience spectrum.
ZipJob was a solid option for a resume rewrite — affordable, and the writer delivered a document that was vastly more professional and polished than what I had before.
The premium package transformed my resume. The formatting, language, and tone became strong and concise. When I compared what I had put together over hours with what was delivered, the difference was striking.
After losing my job, the writer listened carefully, optimized the document for ATS, and quickly produced a strong new version that rebuilt my confidence in applying.
The assigned writer didn’t understand the difference between the IT and software industries, and argued incorrectly when challenged. The resume completely misrepresented real experience. After being reassigned, the same issues remained and support went silent.
Tried to cancel before using the service and was charged $100 due to a trial period clause that was never clearly communicated. Paying to cancel something you never used felt deceptive.
After applying for jobs, ATS formatting issues prevented the resume from being parsed correctly. Support responses were all automated — no real help was ever provided.
The premium package came with a generic cover letter and resume. Contact was quick, but the content wasn’t specific and didn’t reflect the career goals that had been discussed.
Pros & Cons
Pros
- One-time payment — no subscriptions
- 60-day interview guarantee included
- Dedicated human writer per order
- Fully custom output — not template-based
- ATS optimization and keyword analysis standard
- Broad add-on menu (Auto Apply, distribution)
- Clear pricing, no hidden fees
- Strong internal culture (Glassdoor 5.0)
- 11 years in business
Cons
- Trustpilot only 2.7 from 1,180 reviews
- Yelp and BBB both at 1.0
- No refund policy — rewrite only
- $100 cancellation fee complaints
- Writer credentials not publicly shown
- No free resume review before purchase
- Rush delivery is a paid add-on
- Revision window reported as limited by some reviewers
- Inconsistent writer quality across industries
Support & Communication
ZipJob offers phone and online support during standard business hours. All writer communication happens through the internal platform messaging system — a phone consultation with your writer requires purchasing the add-on separately.
Employee reviews describe support staff as responsive and helpful, which aligns with the positive internal culture signals on Glassdoor and Indeed. The disconnect appears primarily when customers seek resolution for dissatisfying work or request cancellations — this is where the BBB and Yelp complaints concentrate.
| Phone support | +1 800 604 1929 |
| Live chat | Available on website |
| Weekend support | Not available |
| Direct writer calls | Paid add-on |
| Social — Instagram | @topresume_service |
| Social — LinkedIn | linkedin.com/company/topresume |
| Social — Facebook | WeAreTopResume |
| Social — X (Twitter) | @TopResume |
Resume ROI Calculator
Estimate how quickly a professional resume from ZipJob pays for itself based on your salary and job search situation.
* Estimates the income recovered from a shorter job search. Does not account for potential salary negotiation improvements a stronger resume may also produce.
Our Verdict
ZipJob is a legitimate resume writing service with a genuinely broad feature set — ATS scanning, keyword optimization, a large recruiter distribution network, and a dedicated writer model that, when it works well, produces strong results. The 60-day interview guarantee and one-time pricing are consumer-friendly, and the company’s internal culture appears healthy based on employee feedback.
The concern is consistency. With Trustpilot at 2.7 from over 1,000 reviews and Yelp and BBB both at 1.0, a meaningful share of customers are having a poor experience — particularly around writer quality on technical roles, the revision process, automated support responses, and the controversial $100 cancellation fee. These are not edge cases; they appear repeatedly across platforms.
Best for: Job seekers in general professional fields who want an ATS-optimized resume with a structured process and are comfortable with a rewrite-only guarantee. Not recommended as a first choice for niche technical fields (IT, software engineering, engineering) based on current customer feedback patterns.
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